Privacy Policy

BALAI collects only the personal data reasonably needed to respond to inquiries, prepare quotations, process orders, manage projects, deliver products, provide services, and support clients.

This may include your name, billing address, project address, delivery address, contact number, email address, payment information or proof of payment, order details, project requirements, site information, service history, and communications with BALAI.

Where payment is required, payment information may be processed by banks, payment platforms, or other authorized payment service providers.

BALAI uses personal data to communicate with you, respond to inquiries, prepare quotations, validate orders, process payments, arrange delivery, schedule site visits, complete projects, provide warranty support, and manage customer service concerns.

Your name allows BALAI to address communications and project documents properly. Your billing and payment details help validate transactions. Your delivery or project address allows BALAI to coordinate logistics, site visits, delivery, installation, or service work. Your phone number and email address allow BALAI to send updates and contact you if clarification is needed.

BALAI may share personal data when necessary to complete a transaction, fulfill an order, deliver a product, perform a service, protect clients, comply with legal obligations, or protect the rights and property of BALAI.

Personal data may be shared with authorized suppliers, logistics providers, couriers, contractors, installers, payment processors, professional advisers, technical service providers, or government authorities when required by law or legal process.

Access is limited to the information needed to perform the relevant function, and personal data may not be used for unrelated purposes.

BALAI may use your contact details to send updates, promotions, product news, service announcements, or offers that may be relevant to you, where permitted by law or with your consent when required.

Your email address is not sold to third parties. You may unsubscribe from marketing emails at any time by using the unsubscribe link in a BALAI marketing email or by contacting BALAI directly.

BALAI websites may use cookies or similar technologies to understand visitor activity, improve website performance, remember preferences, support analytics, and improve the user experience.

You may adjust your browser settings to manage, block, or delete cookies. Some website features may not function properly if cookies are disabled.

BALAI uses reasonable physical, technical, and organizational safeguards to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

Where available, BALAI websites and payment flows use secure transmission tools such as SSL encryption. BALAI may request proof of identity before disclosing, correcting, or deleting personal information to help protect your account and privacy.

BALAI keeps personal data only for as long as necessary to complete the purpose for which it was collected, including order processing, project completion, warranty support, accounting, recordkeeping, legal compliance, dispute resolution, and legitimate business purposes.

When personal data is no longer needed, BALAI will take reasonable steps to securely delete, anonymize, or restrict access to it, subject to applicable laws and business record requirements.

Under applicable Philippine data privacy laws, you may have the right to be informed, access your personal data, object to certain processing, request correction, request erasure or blocking, request data portability, file a complaint, and claim damages where allowed by law.

You may request a copy of the personal data BALAI holds about you. To protect your privacy, BALAI may ask for reasonable proof of identity before processing your request.

If you believe the personal data BALAI holds is inaccurate, incomplete, outdated, or should no longer be retained, you may request correction, update, deletion, or restriction, subject to legal, contractual, accounting, warranty, or legitimate business requirements.

BALAI websites may contain links to third-party websites, platforms, payment providers, social media pages, or embedded services. BALAI is not responsible for the privacy practices, security, or content of third-party services.

Clients and website visitors are encouraged to review the privacy policies of any third-party service they use.

For privacy questions, access requests, correction requests, deletion requests, marketing opt-outs, or concerns about how BALAI handles personal data, please contact BALAI Philippines through its official communication channels.

Email: balaidesigns@gmail.com

BALAI may update this Privacy Policy from time to time. Updates will take effect once posted on this page or otherwise communicated through BALAI's official channels.